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In this section

Miscellaneous summary

Banker of the week/year

Banker of the week

This page is used to highlight a particularly notable villainous act by a bank or building society and which deserves to be publicised. Each week, we will try and bring you a new example of villainy. Please email me with anything that you particularly think would merit inclusion on this page.

Then, at the end of 2007, we will put all the examples to the public to vote on who are the biggest bankers of the year.

First villain of 2007: Nationwide Building Society

Yes, you probably thought that Nationwide was a nice cuddly mutual society, owned by its members and acting in the best interest of its members at all times. Wrong! Nationwide is just as ruthless as the shareholder-owned high street banks in applying penalty charges to the hilt and showing no mercy on any customer who falls foul of its charging regime. But, to add insult to injury, Nationwide loves to close customers' accounts when the customer has the temerity to sue it for return of unlawful charges. Take the case of Catherine from Truro. She claimed back about 500 from Nationwide in November 2006. Nationwide paid up promptly but then followed up with a letter giving Catherine a month to close her account and warning her that she would be acting fraudulently if she tried to use the account after 8 January 2007. What great Christmas spirit from Nationwide!

See their charming letter below.

CathNwideclosure

If you think that this was a one-off, have a look at the same letter to Mark of Ayr

Published and promoted by Bob Egerton, TR2 4RS